Reston is a planned community, not its own municipality.
Reston was developed as a planned community with its own distinct design, but it does not have a separate town charter or its own municipal government. It is an unincorporated part of Fairfax County, so governance runs through the county rather than a Reston-specific town office. That does not change how we cover the area: the 20190 and 20191 ZIPs are inside our service range, and calls from Reston get the same response as any incorporated city on our list.
We are based near Fairfax, not in Reston itself, so there is no local office or standing crew stationed here. What we offer is a phone line that answers calls from these ZIPs and technicians who route out to handle them.
What we handle on calls from Reston.
Reston's planned layout mixes townhomes, condominiums and single-family homes with extensive shared green space and walking paths, and that combination shapes the calls we get. Properties near a pond, wooded path or shared common area tend to see more outdoor rodent activity than a more isolated lot would.
Indoors, calls commonly describe mice moving into a garage, townhome crawl space or shared building utility area as the weather turns cold. Our mouse control service covers the trap-and-seal approach for that indoor pattern, while rat control addresses outdoor activity near ponds, paths and common green space.
| What you noticed | Likely cause | First step |
|---|---|---|
| Burrow holes near a pond or path | Rats using shared green space | Ground-level inspection and treatment. |
| Scratching in a townhome crawl space | Mice seeking shelter | Inspection of entry points and shared walls. |
| Droppings in a garage or utility area | Active nest nearby | Trap placement and sealing check. |
| Chewed wiring in a parked vehicle | Rodent nesting for warmth | Inspection of the vehicle. |
Not sure this matches what you are seeing? Describe it on the call and we will help you sort it out.
Call (888) 686-4821Scheduling a visit in a planned community.
Reston's planned design means many properties are managed under a homeowners association with its own rules about contractor access, parking and scheduling. We work within those rules when they apply, and it helps to mention on the call whether your unit is part of an association with a specific check-in procedure. Beyond that, scheduling works the same way as anywhere else in our coverage area: a phone call, a description of what you are seeing, and a visit time that fits your schedule.
When to call it an emergency.
Active chewing near wiring, a nest close to a heat source, or an animal loose inside living space are reasons to flag a call as urgent. The line is open 24/7, and we prioritize these situations against the regular schedule.
Reston's distance from our Fairfax base is short enough that same-day scheduling is realistic on most days, whether the visit covers a townhome, a condo unit or a single-family lot bordering the community's shared green space. Confirming your unit type ahead of time helps us bring the right approach from the start.
Sources and standards
Public guidance behind the advice on this page. It describes general practice and rules, not a claim about any one provider.
- CDC: How to Clean Up After Rodents: The public-health steps for airing out a space, wetting droppings with disinfectant instead of sweeping, and bagging waste.
- CDC: Hantavirus Prevention: The seal up, trap up, clean up approach to rodent-proofing a home that public-health guidance recommends.